Shipping policy
Here’s your MyOil Shipping Policy with only the necessary changes while keeping the original structure intact:
Shipping Policy
MyOil Shipping Policy
We’re thrilled you’ve chosen MyOil to enhance your self-care routine! Here’s everything you need to know about how we deliver our premium natural oils to your doorstep.
Processing Times
Once you place your order, we get to work packing it up with care. Here’s how long it takes:
- Standard Orders: 1–3 business days to process.
- Custom or Personalized Orders: Please allow an additional 2–5 business days.
You’ll receive a confirmation email with your tracking details as soon as your order is on its way.
Shipping Options
We offer multiple shipping methods to meet your needs:
- Standard Shipping: Estimated delivery within 5–10 business days.
- Express Shipping: Estimated delivery within 2–5 business days (subject to availability).
- International Shipping: Estimated delivery within 10–15 business days (customs clearance may add time).
📌 Note: Delivery times are estimates and may vary depending on your location and unforeseen delays, such as weather or customs inspections.
Shipping Rates
- Shipping Costs: Calculated at checkout based on your location and selected shipping method.
- Free Shipping: We offer free standard shipping on orders over CHF/€ 50.- as a thank-you for shopping with us!
- Special Offers: Occasionally, we run special promotions that may include free shipping or other perks. Be sure to check out our latest deals!
International Shipping
We proudly ship worldwide! However, please be aware that international shipments may be subject to customs duties, taxes, and fees based on your country’s regulations. These are not included in our prices and are the responsibility of the buyer.
If you’re unsure about potential charges, we recommend checking with your local customs office.
Order Tracking
Once your MyOil package is on its way, you’ll receive an email with tracking information so you can follow its journey right to your door. If you don’t receive this email, please contact us at info@myoil.ch, and we’ll be happy to assist.
Lost or Damaged Shipments
We take pride in ensuring your natural oils arrive safely. If your order is lost or damaged in transit, please contact us at info@myoil.ch within 7 days of the expected delivery date. Include your order details and any supporting photos, and we’ll work to resolve the issue promptly.
Delivery Issues
If your package shows as “delivered” but you can’t find it, please:
- Double-check your delivery address and surrounding area.
- Check with neighbors or building managers who may have received it on your behalf.
- Contact the carrier for further assistance.
If you still can’t locate your order, reach out to us at info@myoil.ch for additional help.
We’re here to make sure your experience with MyOil is as smooth as possible. For any shipping-related questions, don’t hesitate to email us at info@myoil.ch.